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Browse appointments, checkout, staff, and settings. Sign in when you open a guide to read the steps.
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guides
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Appointments
Schedule an appointment from the dashboard
Book a client when they call or walk up — pick the person, services, staff, time, and save it to the book.
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Checkout
Start a visit and ring up a ticket
Start from an appointment or walk-in, open the ticket, add services and products, then move to payment.
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Settings
Set up Business Settings (salon info)
Configure address, timezone, currency, online cancellation rules, customer contact requirements, and social profile links.
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Team
Staff profile settings (privileges, schedule, POS)
Open a staff member to set booking window, privileges, schedule overrides, break rules, receptionist access, and POS PIN/color.
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Settings
Set salon hours and holidays
Update weekly open hours and closed or special-hours holidays so booking and the floor match the real salon schedule.
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Customers
Find a customer and open their profile
Search your client list and open the profile drawer for contact info, visit history, loyalty, and next booking.
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Getting started
How Help works and where to find things in the app.
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Welcome to the Help Center
How to find step-by-step guides for owners, receptionists, and staff — and how to get back to the screen you’re learning.
Read the Overview dashboard
Use Overview for a quick read on upcoming work, revenue, how full the book is, and what is performing.
Read salon analytics
Spot trends in visits, sales, and retention beyond the daily Overview.
Reply to client messages
Open the Messages inbox to answer email, SMS, or in-app chat from one place.
Appointments
The book, online booking, and day-to-day scheduling.
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Schedule an appointment from the dashboard
Book a client when they call or walk up — pick the person, services, staff, time, and save it to the book.
View your appointments (staff app)
See today’s book on the staff dashboard, open a visit, and keep status current as you work.
Block time on your schedule (staff)
Hold a gap on your book for lunch, training, or personal time so online booking skips those slots.
Share your online booking link
Copy your booking link or QR so clients can book services, staff, and times without calling the salon.
Book a group appointment
Schedule companions together so they share a visit and can check out on one ticket when needed.
Edit, reschedule, or cancel an appointment
Open a booking on the Appointments calendar to change time, services, staff, or cancel / no-show.
Walk-ins
Check-in, waitlist, and same-day clients.
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Customers
Profiles, history, and keeping client details up to date.
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Find a customer and open their profile
Search your client list and open the profile drawer for contact info, visit history, loyalty, and next booking.
Import customers from a CSV
Upload a spreadsheet of clients on the Customers page, preview rows, and import valid contacts in bulk.
Salon-wide customer insights (Customer AI)
See value tiers, visit rhythm, reliability, and popular booking times — then drill into customer lists.
Collect forms and signatures
Send intake or consent forms and capture client signatures before or during the visit.
Checkout
POS, payments, and closing out a visit.
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Open the POS and sign in with a PIN
Launch the register from the sidebar, pick your staff tile, enter your PIN, and get to the floor queue.
Start a visit and ring up a ticket
Start from an appointment or walk-in, open the ticket, add services and products, then move to payment.
Add another appointment to an open ticket
Combine more than one appointment onto the same POS ticket when a client (or party) should pay together.
Take payment (cash or card)
Finish a ticket with cash (and change) or a card tender, then hand off or reprint the receipt.
Split a payment across tenders
Split the remaining balance between cash, card, and gift card when a client does not pay with one method.
Apply discounts and extra charges on a ticket
Use quick discount buttons, a custom amount or percent off, or an additional charge before you take payment.
Understand and adjust tax on a ticket
See how salon tax rates apply on a sale, remove a tax line when allowed, or set a custom tax override.
Add a tip (gratuity) on POS
Apply tip presets or a custom tip before payment, or adjust tip after the sale when your salon allows it.
Pay with a gift card at POS
Apply a gift card balance to a ticket, then collect any remaining amount with cash or card.
Redeem loyalty points at checkout
When a client has enough points, apply a loyalty discount on the ticket before taking payment.
Record cash in and cash out
Log money going into or out of the drawer (petty cash, tips paid, bank drops) without ringing a sale.
Refund a POS sale
Open a closed ticket, choose lines to refund, and complete the refund when your login is allowed to refund.
Close the day in POS
Count cash and tenders, review the day, and lock the daily close when the salon is done taking payments.
Find sales and cash reports
Open desk Reports or POS Reports when you need sales totals, cash movement, or a reprint after the day.
Sell or issue a gift card
Create a gift card from the desk so clients can redeem the balance later at POS.
Track retail products (inventory basics)
Find products and stock levels so POS retail sales stay accurate and you know when to reorder.
Team
Staff, schedules, and front-desk access.
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Add staff and set their schedule
Invite or add stylists and barbers, set who they are, their hours, and which services they perform.
Staff profile settings (privileges, schedule, POS)
Open a staff member to set booking window, privileges, schedule overrides, break rules, receptionist access, and POS PIN/color.
Add a receptionist
Invite front-desk access so a receptionist can run the book, walk-ins, customers, and POS without full owner settings.
Review staff timesheets
See clock-in and hours by staff so pay and coverage stay accurate.
Run staff settlements (payouts)
Calculate what each staff member earned and prepare payout runs from salon sales rules.
Control who can access what
Use Portfolio → Users to assign salon roles and sensitive permissions (refunds, reports, billing).
Services
Your menu, pricing, and what each person can book.
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Settings
Business settings, staff app permissions, hours, and booking setup.
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Set up Business Settings (salon info)
Configure address, timezone, currency, online cancellation rules, customer contact requirements, and social profile links.
Control what staff can do in their app
Turn salon-wide Staff App permissions on or off — browse customers, book, block time, message, and more.
Set up POS taxes, quick sale, and PIN
Configure tax rates, quick-sale items, discount buttons, gratuity, and the register PIN before your team uses POS.
Customize POS colors and themes
Set button colors, service/category/stylist colors, and presets so checkout matches your brand.
Customize calendar appearance
Pick a day-view theme pack and override canvas, slot, and grid colors so the appointments calendar matches your salon.
Configure the Customer App
Set sign-in, home-screen fields, gallery visibility, and uploads for the client-facing Customer App.
Set salon hours and holidays
Update weekly open hours and closed or special-hours holidays so booking and the floor match the real salon schedule.
Booking page, links, payments, and domain
Configure tracked booking links, card payments for online booking, and your public site domain.
Set appointment reminders and alerts
Choose which email and SMS reminders clients and staff receive.
Salon phone system basics
Set up your Ninja Salon number, choose where calls ring, and review call history from the Phone screen.
Turn on Loyalty Rewards
Enable points for completed visits so clients can redeem dollars off at checkout.
Create a promotion
Offer percent or dollar off that can apply at booking or checkout.
Send a marketing campaign
Reach clients with email or SMS campaigns from the Marketing area.
Manage Facebook from the dashboard
Connect your Facebook Page, publish posts, reply in Messenger, and update page settings without leaving Ninja Salon.
Manage Instagram from the dashboard
Connect Instagram, browse your gallery, create posts, and answer DMs in one place.
Manage Google Business Profile
Connect Google Business, pick your location, and update profile, photos, posts, and reviews from the dashboard.
Track client referrals
See who referred whom and tune referral rewards from the Referrals area.
Edit your salon website (Web Builder)
Open Web Builder, edit pages, manage assets and gallery, and connect a custom domain.
See where bookings come from (Growth AI)
Review booking sources, campaigns, and AI recommendations so you know which channels to invest in.
Read salon reviews and survey feedback
View post-visit survey responses and Google reviews in one Growth screen.